Valvoline Instant Oil Change in Methuen, Massachusetts

I WAS DUE FOR AN OIL CHANGE SO ON 3/6/17 I DECIDED TO GO TO VALVOLINE FOR AN OIL CHANGE. IT WAS A LITTLE BIT BEFORE CLOSING TIME WHEN I GO TO THE BUSINESS FOR THEIR SERVICES. I WAS THERE FOR AT LEAST 30MIN AND I WAS "GOOD TO GO". A WEEK AFTER GETTING THE OIL CHANGE I NOTICED MY CAR SLOWING DOWN, I LITERALLY HAD TO PRESS THE GAS PEDAL UNTIL THE POINT THAT IT TOUCHED THE FLOOR, I STARTED HEARING A FUNNY NOISE EVERYTIME I PRESSED THE GAS WHICH I MENTIONED TO MY BOYFRIEND WHICH HE GOT IN CONTACT WITH OUR MECHANIC. UNFORTUNATELY HE WAS UNABLE TO GET TO THE PROBLEM ON TIME UNTIL 3/21/17 WHEN MY CAR DECIDED TO GET WORST WHEN MY MECHANIC OPENED THE HOOD THERE WAS NOOOOOO OIL, THE OIL FILTER WAS COMPLETELY BLACK SO I TOOK IT BACK TO VALVOLINE WHEN I GOT THERE THEIR WAS A NEW MANAGEMENT WHICH HE THEN TOLD ME THEY HAD TO GO THROUGH PROCEDURE BEFORE DOING ANYTHING. HE TOOK A LOOK AT THE CAR AND MENTIONED TO ME THAT THEIR FILTER WAS THERE AND THEN SAID THAT I WAS CLEAN MINDS YOU I JUST LOOKED AT THE FLITER AND IT WAS COMPLETELY DIRTY! HE THEN SAID THAT THEIR WAS A LOSE BOLT IN THE OIL PANEL WHICH SHOULD OF NEVER OCCURED SINCE THEY WERE THE ONLY PEOPLE WHO TOUCHED MY CAR BESIDES ACURA ! THEIR REFUSING TO FIX MY CAR I HAD TO BUY A NEW MOTOR ASAP BECAUSE I HAVE A JOB TO KEEP. I ALSO HAD TO PAY FOR A RENTAL TO GET ME FROM POINT A TO B.. THEIR REFUSING TO PAY FOR THE MOTOR AND LABOR! THIS IS COMPLETELY UNACCEPTABLE !